Troubleshooting Guide
Symptom | Cause | Solution |
Unable to see SAS- network during setup | Batteries popped out in transit | Open the device and reset batteries. Sometimes tin leads need to be bent inwards a little for better contact. When SAS- network is being broadcast, the device is waiting to be configured with WiFi and steady blue LED is lit. |
Device is already configured with WiFi network. It is sending an alert when activated and shuts down, as designed. | If the network is incorrect, CLEAR it and reconfigure WiFi. See directions how to MOVE device to CLEAR it. | |
Cannot connect to SAS-xxxx network even though I can see it | Some smart phones, such as Samsung, are known to have issues. | Please use another device such as a laptop or a tablet to configure your device. |
Cannot configure Device with my WiFi network | MySpool devices work only with 2.4GHz network | Make sure you are connecting to 2.4Ghz network |
Device worked at home, does not work when installed | Batteries popped out in transit | Open the device and reset batteries. Sometimes tin leads need to be bent inwards a little for better contact. |
Device worked at home, does not work when installed | Weak WiFi network | To check the level of WiFi signal you can install a free Wifi Analyzer App on your phone such as Dr. Wifi. If your signal level is below -70 dbm you may need to install a Wi-Fi Range Extender |
Pushbullet notifications stopped working | Pushbullet may become inactive if users do not login | Re-start your pushbullet client on a desktop or phone and check Notifications |
Device Stopped working after weeks/months | WiFi router issues |
Reset router. Sometimes a simple power down/power up cycle will do. Note: we do not recommend making any changes in the 'Configure Device' area until the problem has been resolved. |
I finished all 3 Steps from the Setup Instructions and do not see my device under "My Devices" | Your phone/tablet/computer is connected to a VPN or a Cellular network | Connect to the same wifi your device is connected to. Make sure the VPN on your device is OFF. Logout from MySpool.com account and log back in. |