|Unable to see SAS- network during setup||Batteries popped out in transit||Open the device and reset batteries. Sometimes tin leads need to be bent inwards a little for better contact. When SAS- network is being broadcast, the device is waiting to be configured with WiFi and steady blue LED is lit.|
|Device is already configured with WiFi network. It is sending an alert when activated and shuts down, as designed.||If the network is incorrect, CLEAR it and reconfigure WiFi. See directions how to MOVE device to CLEAR it.|
|Cannot connect to SAS-xxxx network even though I can see it||Some smart phones, such as Samsung, are known to have issues.||Please use another device such as a laptop or a tablet to configure your device.|
|Cannot configure Device with my WiFi network||MySpool devices work only with 2.4GHz network||Make sure you are connecting to 2.4Ghz network|
|Device worked at home, does not work when installed||Batteries popped out in transit||Open the device and reset batteries. Sometimes tin leads need to be bent inwards a little for better contact.|
|Device worked at home, does not work when installed||Weak WiFi network||To check the level of WiFi signal you can install a free Wifi Analyzer App on your phone such as Dr. Wifi. If your signal level is below -70 dbm you may need to install a Wi-Fi Range Extender|
|Pushbullet notifications stopped working||Pushbullet may become inactive if users do not login||Re-start your pushbullet client on a desktop or phone and check Notifications|
|Device Stopped working after weeks/months||WiFi router issues||
Reset router. Sometimes a simple power down/power up cycle will do.
Note: we do not recommend making any changes in the 'Configure Device' area until the problem has been resolved.
|I finished all 3 Steps from the Setup Instructions and do not see my device under "My Devices"||Your phone/tablet/computer is connected to a VPN or a Cellular network||Connect to the same wifi your device is connected to. Make sure the VPN on your device is OFF. Logout from MySpool.com account and log back in.|