Troubleshooting Guide

 

 

Symptom Cause Solution
Unable to see SAS- network during setup Batteries popped out in transit Open the device and reset batteries.  Sometimes tin leads need to be bent inwards a little for better contact.  When SAS- network is being broadcast, the device is waiting to be configured with WiFi and steady blue LED is lit.
Device is already configured with WiFi network. It is sending an alert when activated and shuts down, as designed. If the network is incorrect, CLEAR it and reconfigure WiFi. See directions how to MOVE device to CLEAR it.
Cannot connect to SAS-xxxx network even though I can see it Some smart phones, such as Samsung, are known to have issues.  Please use another device such as a laptop or a tablet to configure your device.
Cannot configure Device with my WiFi network MySpool devices work only with 2.4GHz network Make sure you are connecting to 2.4Ghz network
Device worked at home, does not work when installed Batteries popped out in transit Open the device and reset batteries.  Sometimes tin leads need to be bent inwards a little for better contact.
Device worked at home, does not work when installed Weak WiFi network To check the level of WiFi signal you can install a free Wifi Analyzer App on your phone such as Dr. Wifi.  If your signal level is below -70 dbm you may need to install a Wi-Fi Range Extender 
Pushbullet notifications stopped working Pushbullet may become inactive if users do not login Re-start your pushbullet client on a desktop or phone and check Notifications
Device Stopped working after weeks/months WiFi router issues

Reset router. Sometimes a simple power down/power up cycle will do.

Note: we do not recommend making any changes in the 'Configure Device' area  until the problem has been resolved.

I finished all 3 Steps from the Setup Instructions and do not see my device under "My Devices" Your phone/tablet/computer is connected to a VPN or a Cellular network Connect to the same wifi your device is connected to. Make sure the VPN on your device is OFF. Logout from MySpool.com account and log back in.