Customer Testimonials

We hear a lot from our customers. Some of their stories we want to share. We split them here according to products or services they reference.


Water Alert Devices

July 16, 2021
After having a basement flood, an expensive cleaning/remodel, and a new ejector pump installed in our basement, we ordered this alert product in case the pump failed. Received this rinky-dink little plug and wire contraption, which looks like not much, and followed the simple instructions to set it up via wifi. The product looked so small and dumb I honestly didn’t expect it to work. Fast forward a few years… I forgot we even owned this alert. Last month though, a small puddle of water formed on the floor by the pump, and GUESS WHAT? This little contraption sent me about 50 alerts on my phone throughout the day (in other words, there was no way to miss seeing an alert). Excellent response, and now I gotta admit I’m a believer in this product! Luckily we were home and fixed the water leak ASAP. But had we been out of town, the alert would have allowed us to contact our neighbors or plumber for help.

March 23, 2021
We installed the MySpool Power Failure alert on our basement sump pump cable after we had it's dedicated circuit breaker trip allowing us to get water in our basement. We already had the MySpool Water Alert fortunately which gave us the alert when the sump overflowed. Adding the Power Alert will let us reset the breaker and avoid the water completely if there is a next time.

February 2, 2021
I have used it for over a year and it has done well. Woke me up at 2am when my sump pump wasn't working. The alert saved me from waking up to a flooded basement.

September 14, 2020
Wanted to thank you for a terrific product. Works well. Last month the sensor kept triggering in the middle of the night. I would inspect the AC unit and find no water.

Fast forward to this past week. Again it's going off like crazy. I wanted to ignore it but did not. I went and looked at unit this time and found a significant pool of water in the catch pan under the AC/Furnace. The condensate line was broken (likely was this way for years) and it finally failed 100% and filled the pan. The alert was persistent or I would have tried to ignore it! Saved me a lot of damage.

I did retest it after it was dried out and adjusted the sensitivity to be slightly less touchy. Seems to be working well again. Thanks for a product that actually does what it says.

Power Failure Detector

July 20, 2021
This is a real Food Saver for me! I purchased this a couple weeks ago to monitor my outdoor refrigerator and freezer. The power dropped and I didn't realize it for 2 days and nearly lost 200 lbs of beef.
I searched local retail stores and nobody offered a device like this. Amazon never fails![Ed. note: this should read MySpool never fails!] I found this, ordered it , and it arrived quickly. With a simple setup process I was online within 15 minutes. Two days ago a storm came thru Vegas and tripped my outdoor GFI. We were out to dinner when I received my text notifying me of the outage. Once we got home I reset the GFI and my freezer was still at -11°. It's already paid for itself!
Rick W.

June 7, 2021
Great product. Already saved a freezer full of food.

April 5, 2021
Setup was quick and easy and the unit works as expected. Using it to monitor my freezer in the basement. This circuit tripped once in the past and I was lucky to catch it before the contents thawed out.

January 19, 2021
I purchased this to monitor a GFCI outlet that was outdoors and frequently pops when it gets wet. I needed to know when systems that were connected to it were down, and plugging this into the outlet works exactly as I has hoped. Anytime the GFCI flips off, I get a text on my phone.

July 31, 2020
Thank you for the great device!  I wanted you all to know that just 3 days after the install, I received a text at 5:15 in the morning.  I was heading to my coffee pot at the time.  I have my device in my garage to monitor my GFI on my freezer outlet.  It trips about once a year and I have lost a full freezer of food twice in 15 years.  Well I figured your box was defective and walked out the garage cursing under my breath.  I mean,,, I hadn't had my damned coffee yet!  But low and behold!!!!!!!!!  the GFI tripped!  You saved me a half-full freezer of meat!!!!!!!!  Thank you!!!!!  this thing is amazing and I'll be ordering another for my sump pump circuit and any other place I can find a use for one!
A Fan


Central Monitoring Service 

February 25, 2020
First, I think the product is great value for the money.  I actually have a story that you may find useful.  I have two MySpool water detection devices in my basement.  One is located beneath our water heater…which leaked in the past and prompted us to research your product.  The other is adjacent to a water pressure booster pump and whole-house water filter system.  Those would be the to other areas of concern regarding a potential leak.

A few weeks ago, I received a notification email that the device named “Water Filter” had missed its regularly scheduled reporting.  I ignored the notice, but then received another, so I decided to investigate.  The booster pump is plugged into a 120 VAC GFCI power outlet on the wall in my basement.  The sensor is plugged into the same outlet. The pump, it turns out, was leaking substantially from a major gasket.  It ran continuously (which it isn’t intended to do) until it tripped the GFCI.  This, of course, took the sensor off-line.  It had tripped before the sensor was able to become wet, but by losing power and notifying me that it hadn’t “checked in”, I was able to discover the leak, bypass the pump, place absorbent material on the floor, and call a plumber.  No damage was caused thanks to MySpool.

At this point, the sensor has paid for itself in damage that didn’t occur.

Many thanks and my compliments,

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