Customer Testimonials

We hear a lot from our customers. Some of their stories we want to share. We split them here according to products or services they reference.


Water Alert Devices

June 29, 2024​
I use two MySpool products at work (power failure and temperature alarm) so I thought of MySpool when my two home water alarms (from a company that rhymes with blink) became unsupported and non-functional after being installed for only four years.

I've installed a MySpool water level alert in my sump crock (to be notified if my sump pump failed, bound to happen someday) and a MySpool water alert near my basement's floor drain (for water backing up during flooding rains, it's happened before).

They're easy to set up, easy to test, and can both text and email me. My home's router, wifi, and water alert are on a battery UPS (the water level alert has internal AA batteries), so whatever happens when I'm away from home or in the middle of the night, I'll be alerted.

MySpool has been dependable at work and I look forward to the peace of mind now that I have two water alerts at home. They're not complicated (this is huge positive), they just work.
Nathan K

June 3, 2024​
I live in an area with a high water table so have a sump pump in my crawlspace. This device is an added peace of mind in case my sump pump should fail! It was easy to set up with my internet and the “test” worked incredibly fast! The text notification came immediately. This device will help keep me from having to go into my crawlspace—less often—to check things (which is helpful as a 65 year old widow.)
Karen J

April 16, 2024
The safety of our new bathroom is why we got this. New washer on the second floor.
Wayne J

April 15, 2024
I installed this product on the floor behind my washing machine. It was easy to install and use. It provides real-time, instant notification of any water leaks so the leak can me secured before it causes damage to the floor or walls.
Mike S

April 10, 2024
I have this installed in a sump tank that cannot overflow. Setup was easy, and I can get email or sms,txt messages to warn me if the water level is too high. Which would mean I need to take a look at the pump. Very happy with the product and support. Do recommend.

April 7, 2024
I was at work when we had a very heavy rain storm roll through. My sump system failed and I was quickly notified by the sensor! I did have some damage as it took me about an hour to get home, but i know it would have been much worse if I wasn't notified.

This thing is worth every penny. If you have a sump pump, you need this.
Bill R

April 3, 2024
Easy to install. Love the alerts in winter. I keep my sump unplugged in winter due to freezing. So when the water gets to a certain point, I clear the ice and let it run. Peace of mind in winter time.

March 13, 2024
I have three of these set up now, and will set up a few more. Two are for remote temperature monitoring in a summer house to make sure it doesn't freeze in the winter. The devices post temperature periodically to the MySpool server and I can see a graph of the last couple of days there, also there is an out-of-range alarm provision (text and email). The third is monitoring water height in a sump; it sends an alarm message if the water gets too high (pumps fail or are overwhelmed). I've used MySpool sensors for a couple of years now and am super happy with them. Also, unlike many (most?) alarm systems, there is no monthly/annual subscription fee, they host the data for free.
John D


September 29, 2022​
After our AC condensate drain line backed up twice causing carpet damage, I needed a solution. This sensor was easy to setup, and I've tested it a few times already just to make sure it's working properly. It's always provided me alerts, even with the smallest amount of water. It's a huge piece of mind knowing I won't flood my basement again!

June 23, 2022
I had originally purchased one of these to put under my kitchen sink after I had a leak. I was skeptical at first but after setting it up and testing it, it worked great. Now three years later I decided to get one for my HVAC in the attic and decided to test my original under the sink and it still works great even after three years of forgetting it even existed.
Patrick R.

July 16, 2021
After having a basement flood, an expensive cleaning/remodel, and a new ejector pump installed in our basement, we ordered this alert product in case the pump failed. Received this rinky-dink little plug and wire contraption, which looks like not much, and followed the simple instructions to set it up via wifi. The product looked so small and dumb I honestly didn’t expect it to work. Fast forward a few years… I forgot we even owned this alert. Last month though, a small puddle of water formed on the floor by the pump, and GUESS WHAT? This little contraption sent me about 50 alerts on my phone throughout the day (in other words, there was no way to miss seeing an alert). Excellent response, and now I gotta admit I’m a believer in this product! Luckily we were home and fixed the water leak ASAP. But had we been out of town, the alert would have allowed us to contact our neighbors or plumber for help.

March 23, 2021
We installed the MySpool Power Failure alert on our basement sump pump cable after we had it's dedicated circuit breaker trip allowing us to get water in our basement. We already had the MySpool Water Alert fortunately which gave us the alert when the sump overflowed. Adding the Power Alert will let us reset the breaker and avoid the water completely if there is a next time.

February 2, 2021
I have used it for over a year and it has done well. Woke me up at 2am when my sump pump wasn't working. The alert saved me from waking up to a flooded basement.

September 14, 2020
Wanted to thank you for a terrific product. Works well. Last month the sensor kept triggering in the middle of the night. I would inspect the AC unit and find no water.

Fast forward to this past week. Again it's going off like crazy. I wanted to ignore it but did not. I went and looked at unit this time and found a significant pool of water in the catch pan under the AC/Furnace. The condensate line was broken (likely was this way for years) and it finally failed 100% and filled the pan. The alert was persistent or I would have tried to ignore it! Saved me a lot of damage.

I did retest it after it was dried out and adjusted the sensitivity to be slightly less touchy. Seems to be working well again. Thanks for a product that actually does what it says.

Power Failure Detector

July 8, 2024
We bought this because we have a deep freezer in our garage and there are other things on that GFCI outlet. We wanted to know if there was a power loss to the deep freezer and purchased this Power Failure Adaptor. In just 6 days it paid off as the breaker was flipped and the deep freezer lost power. We were notified via text and within a minute I had reset the GFCI and restored power to the freezer, saving hundreds of dollars in lost freezer goods. I like that I can edit the message sent.
Sam and Tracy

June 28, 2024​
I use My Spool in my motorhome. I have had some power failures at the storage facility resulting in the batteries going down. It is also important to know if we are traveling and have a power failure at a park as we have two small dogs that need air conditioning. It was easy to set up. When testing I get an email and text if the power goes out and also when power is restored.

June 20, 2024​
Florida: I have one of those outdoor kitchens, with fridge, uncovered. Outlets on the sides with some outlets inside. That thing would trip all of the time. Figured out I needed to re-seal the outside outlets. No power trips for like 4 months. Then we had a huge storm roll through. I mean HUGE. GFCI Tripped. I had no idea it tripped and all of my beer got hot because the fridge was off for 3 days. Enter MySpool. Setup was super easy. Tested it a few times and got emails and texts when power was off or restored. PERFECT!!!! I don't care about the incidental GFCI trips, but I do want my beer nice and cold. Thanks to MySpool, I never have to even wonder if the fridge is tripped or not.

June 7, 2024​
Update 6/10/24: Transformer blew out in front of my house on Saturday for no other reason than being original from 1987 per the technician working it. The Power Outage detector sent me a text and email that power was out, then another text and email when power was restored. So, it did it's job. Hopefully it continues to do it.

Just bought this Power failure detector about 2 weeks ago (5/30/24), so I can't say for sure if it will do what is intended for, but still wanted to try it out. We were out of town for a few days, and due to a Roundup gallon somehow cracking and leaking on an extension cord that was plugged in the garage, a GFI breaker that only controls the garage tripped. Lost everything in the outdoor Fridge/freezer. That sucks to come home to. Hopefully this Power failure detector will give me a quick enough notification that if this would happen again and if home, can handle myself or I'd be able to contact someone for assistance. I did test it. Just unplugged it and got an email and a text message that power was lost. Waited a few minutes, plugged it back in and again got an email and text message that power was back on. That's exactly what I want to happen. Hopefully the product lasts. I'll update review in the future after having more experience with it.

May 18, 2024​
We have a backyard pond, and, for a while, the power kept getting knocked out when a GFI breaker would trip. So we wanted to be made aware of when the power was out rather than constant checking it. Knowing if the power was out was important since the air pump and filtration was needed for the health of the fish. This device worked great and was fairly easy to set up. When we had questions about set up or how to add more numbers for text notifications, customer service was very responsive and very helpful. I would recommend this device if you need to know if power has been lost or restored to a remote location or area of your home.

April 22, 2024​
Installed a week ago. had first power failure Sunday morning and immediately received a text followed two minutes later by the restoral text when the power came back on. Works as advertised!

April 15, 2024​
Love it so far, one power outage, and was notified immediately. Just thinking outside the box, this might be a great product for a generator. When it runs out of gas, power source down, followed by a notification. Priceless!


April 1, 2023
We were notified of power outage. We called power company (as we are the only house on breaker) and they restored our power. This saved us from our 3rd loss this year from food spoilage! Well worth the purchase!

March 10, 2023
This device has saved my two freezers full of meat and veggies from three power outages already.

February 23, 2023
Within a few days of setting up this device it worked exactly as promised! We have had an ongoing issue with the circuit that our garage freezer is on. Usually we only discover it by accident only after opening thw freezer and finding things partialy thawed. in this instance we were notified immediatly and were able to reset the GFI outlet that was the source of the problem.

December 15, 2022
First actual outage happened a few days ago and bingo, got the text and the email before I even notice we were off grid. My new solar system is setup to supply critical loads and a few lights during utility outage so I wanted an independent notification that utility was down.. Highly recommend.
Richard C.

December 5, 2022
It got a trial this weekend - power went out and I got notification - Generac started and then I got notice power came back on.

July 25, 2022
Got this because GFCI outlet in my garage keeps popping randomly, and I have my chest freezer hooked up to it. Lost full freezer of meat and ice cream because of the outlet.
Got the detector, install was easy, just follow the guide.
The very next day the outlet popped again in the middle of the day. I got a text message at work and asked my neighbor to come by and turn it back on. Well worth the money! Pretty much payed for itself first time it activated!

July 13, 2022
I want you to know that I put my latest power alert on my water well pump. Your little box alerted me to a rapid cycling problem on my pump. (Downhole or submersible pumps are good equipment: run great. Just like any electric motor - starting kills them. Long running times = no problem.)  Your power alert, installed this week, showed me that my pump was stopping and starting about every 1.5 minutes. FOUND THE PROBLEM AND FIXED. You saved me thousands of dollars. Thanks. (PS I’m a PhD Registered Professional Electrical Engineer since 1969)

May 3, 2022
I have two power failure monitors for two freezers. The first one I installed last year saved me hundreds of dollars in spoiled food after a power loss from a severe storm. I was away at the time but got the alert via text. I got home within two hours and was able to hook up the freezer to my generator. Power was out for over 18 hours. Needless to say I got another monitor when I purchased another refrigerator/freezer this month. I highly recommend for monitoring critical equipment like freezers/refrigerators, aquariums, etc.
John L.

March 27, 2022
I had purchased this for a friend who lost power to her freezer and had a rather messy clean up. We installed hers and thought, I should get these for us. I put it off; however, bought one for us after the GFI outlet our main refrigerator is on tripped; however, we were home and saw it. I now have one of these on the main refrigerator and one on the outlet for the basement refrigerator and big freezer. Fast forward, and we were on vacation for over a week. Three days into it I get a text alert and email that the main refrigerator lost power. We called a friend who reset the GFI outlet. Over the course of a week, this happened three times, each time receiving alerts that we lost power and when our friend restored power. Without this device, we would have never known the refrigerator lost power and come home to ruined hard wood floors from melted ice and a major mess in the refrigerator. This device truly saved our bacon and then some.

November 15, 2021
We keep vaccines in our fridge at work and needed a warning incase the power goes out so we can take care of it. We did have a power outage and it worked perfectly. It was easy to set up and I could not be happier. Exactly what I was looking for.
Linda H.

October 19, 2021
Using this for my garage fridge/freezer which every now and then flips the GFCI outlet. In the past, I've lost all my food, but this has saved a lot of good food by notifying me immediately when the electricity goes out.

September 8,, 2021
Already paid for itself.  Great piece of gear to keep you alerted. Never lose a garage fridge of food again!
David B

September 8,, 2021
Worked great and save me hundred of dollars  Set this up in my garage because my fridge out there would occasionally lose power (GFCI circuit) and if I dont catch it then there goes all my food. This was easy to setup and worked like a charm

July 20, 2021
This is a real Food Saver for me! I purchased this a couple weeks ago to monitor my outdoor refrigerator and freezer. The power dropped and I didn't realize it for 2 days and nearly lost 200 lbs of beef.
I searched local retail stores and nobody offered a device like this. Amazon never fails![Ed. note: this should read MySpool never fails!] I found this, ordered it , and it arrived quickly. With a simple setup process I was online within 15 minutes. Two days ago a storm came thru Vegas and tripped my outdoor GFI. We were out to dinner when I received my text notifying me of the outage. Once we got home I reset the GFI and my freezer was still at -11°. It's already paid for itself!
Rick W.

June 7, 2021
Great product. Already saved a freezer full of food.

April 5, 2021
Setup was quick and easy and the unit works as expected. Using it to monitor my freezer in the basement. This circuit tripped once in the past and I was lucky to catch it before the contents thawed out.

January 19, 2021
I purchased this to monitor a GFCI outlet that was outdoors and frequently pops when it gets wet. I needed to know when systems that were connected to it were down, and plugging this into the outlet works exactly as I has hoped. Anytime the GFCI flips off, I get a text on my phone.

July 31, 2020
Thank you for the great device!  I wanted you all to know that just 3 days after the install, I received a text at 5:15 in the morning.  I was heading to my coffee pot at the time.  I have my device in my garage to monitor my GFI on my freezer outlet.  It trips about once a year and I have lost a full freezer of food twice in 15 years.  Well I figured your box was defective and walked out the garage cursing under my breath.  I mean,,, I hadn't had my damned coffee yet!  But low and behold!!!!!!!!!  the GFI tripped!  You saved me a half-full freezer of meat!!!!!!!!  Thank you!!!!!  this thing is amazing and I'll be ordering another for my sump pump circuit and any other place I can find a use for one!
A Fan


Central Monitoring Service 

February 25, 2020
First, I think the product is great value for the money.  I actually have a story that you may find useful.  I have two MySpool water detection devices in my basement.  One is located beneath our water heater…which leaked in the past and prompted us to research your product.  The other is adjacent to a water pressure booster pump and whole-house water filter system.  Those would be the to other areas of concern regarding a potential leak.

A few weeks ago, I received a notification email that the device named “Water Filter” had missed its regularly scheduled reporting.  I ignored the notice, but then received another, so I decided to investigate.  The booster pump is plugged into a 120 VAC GFCI power outlet on the wall in my basement.  The sensor is plugged into the same outlet. The pump, it turns out, was leaking substantially from a major gasket.  It ran continuously (which it isn’t intended to do) until it tripped the GFCI.  This, of course, took the sensor off-line.  It had tripped before the sensor was able to become wet, but by losing power and notifying me that it hadn’t “checked in”, I was able to discover the leak, bypass the pump, place absorbent material on the floor, and call a plumber.  No damage was caused thanks to MySpool.

At this point, the sensor has paid for itself in damage that didn’t occur.

Many thanks and my compliments,

See more water customer testimonials

See more power customer testimonials