There can be two reasons why this may be happening: your device's batteries got loose while in transit and need to be re-seated, battery holder clips are loose or your device is malfunctioning.   Unplug your device.  Pop the lid as shown in this video. 

Visually inspect the batteries. If they are jolted while in transit, you may see that only one end is making a good contact. Snap it in place and close the lid if that is the case.

It is also possible that the clips that hold batteries are not making a good connection. To fix that, gently bend battery clips towards each other as shown.

Reinstall all 3 batteries. Plug the device back in and wait for an ON alert. Unplug the device and wait for an OFF alert

Plug your device back in. Wait until you get a Power ON alert and unplug it again. Wait for 1 minute. If you have not received a Power OFF alert, send an email with your phone number and address to support@myspool.com

Please keep in mind these features when testing your device:

1. We do not record momentary power outages. Power needs to be OFF for 15 seconds or more for the device to notify you
2. SMS: we send one Power ON and one Power OFF TEXT MESSAGE every 5 min
3. EMAIL: we send one EMAIL MESSAGE per min
4. When testing, after you unplug your device, please wait for an OFF alert before you plug your device back in