Frequently Asked Questions - General

You need to know your Device ID to register it. How do you determine it? [ Short answer for a brand new device:  activate it. Open WiFi settings on your phone. Your device id is the nnnnn number of the SASensor-nnnnn network. ]

To detemine your device id, it needs to be placed in configuration mode. A brand new device will enter this mode when Activated

Activation of MySpool Devices

Device ID

  • CALLME Button: Press the button for 2 seconds. The faint blue light serves as an indicator that the button is in a configuration mode.
  • GAS Alert: Plug it in. The faint blue light visible when the screw mounting plate has been removed serves as an indicator that the sensor is in a configuration mode.
  • MAILBOX Alert: Separate the sensor parts for 2 seconds. The magnet part must be at least an inch away from the switch part - that's the one with the wires connected to screws if your model is an externally mounted one. The Internal Mailbox Alert has it's switch attached to the case with wires going inside.
  • WATER Alert: Plug it in. The faint blue light visible through a slit in the box serves as an indicator that the sensor is in a configuration mode.

 

After your device has been activated, read it's Device ID:

Open your phone, go to Settings, and choose Wi-Fi.  Under the CHOOSE A NETWORK tab you will see available networks. One of them will be your MySpool Device. It will look like SASensor-000000 where "000000" is the unique Device ID. In the example on the right it is shown as SASensor-2336877.    The Device ID is 2336877.


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What is pushbullet and how do I set it up on my device?

Pushbullet is a third-party platform. Please be aware that we do not provide support for it.  If you want to setup pushbullet on your laptop, pc, or your phone, we will attempt to forward your event to pushbullet. Having said that, we think it is a great resource for push notifications and we make it available to use alongside email and SMS notifications. It is easy enough to configure and see if you find it useful.

To setup pushbullet notifications:

  1. Login to your pushbullet account
  2. Go to Settings to get your Access Token :   https://www.pushbullet.com/#settings
  3. If there is no Access Token visible, click on Create Access Token
  4. You will see 
     

Pushbullet Token
 

        5. Copy your Access Token and paste it into your Myspool.com device configuration.  Save it. You can now trigger your device and test your pushbullet notifications.

    Please note that Myspool limits the number of pushbullet notifications sent to one every 5 minutes. So you may need to wait for 5 minutes to get a second notification.

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    All MySpool devices are subject to notification throttling.  This is done for two reasons: one is to prevent flooding communications with unnecessary messages. And the second one is to save us some money: we have to pay for every text message!

    Each device is allotted 150 text messages per month. In case of repeating alerts within a certain interval, that interval will be increased. When the issue has been resolved, the alert interval will be reset back to the original 5 minutes.

    Here are the details on how the text interval is managed:

    • The first two messages are sent at 5 minute intervals

    • If there is an alert that comes within 5 minutes of the previous one, the alert interval is increased to 15 minutes

    • After that, if there is an alert that comes within 15 minutes of the previous one, the alert interval is increased to 30 minutes

    • After that, if there is an alert that comes within 30 minutes of the previous one, the alert interval is increased to 60 minutes

    • And the next alert that will indicate that no action has been taken will cause the alert interval to increase to 6 hours. It will stay there until the break between alerts is over 6 hours which will reset it back to 5 minutes.

    This will limit the number of messages sent when someone leaves a water alert in a cup of water for testing and leaves it there for a few days - as has been known to happen!

    There is one critical caveat to this formula:  we understand that an initial setup and testing period is important.  So this throttling takes effect 24 hours AFTER your device has been ADDED. This gives our users a day to configure and test their devices without imposing any throttling!

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    If you have a multi-sensor device, you will notice that sometimes only one sends a notification. This may be seen when using a Dual Water, Water and Temperature, or a Multi-Sensor DIY board. Is there a reason for that?

    There is a good reason for that. Each device checks sensors in a certain order. Water sensors have the highest priority so they are checked first. In the case of the Dual Water sensor scenario, sensor number one is checked  first. If there is an alert to be sent by that water sensor, it gets sent. Then the throttling kicks in:  every device will send no more than one alert per minute to the cloud.  From there it will be sent on as SMS, email or pushbullet. So regardles of what the other sensors are showing, their alerts will be delayed for up to one minute - and then sent only if the first water sensor is dry.

    So if your deployment scenario calls for two sensors of the Dual Water Alert to indicate critical water level notifications, it is recommended that Sensor Two is placed at a lower level than Sensor One.

    When using Water and Temperature sensors, be aware that a wet water sensor will send an alert and may cause the temperature sensor alert to be delayed until the water sensor is dry.

     

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    A Temperature sensor can send data for display and analysis to a ThingSpeak Channel. How do you set it up?

    1. To setup a ThingSpeak channel, sign up for ThingSpeak first.  Then sign in and click on Channels.

    2. Create a new Channel by clicking on the New Channel button and entering relevant information. This is the minimum required:

    3. Click on Save Channel at the bottom of the page, then click on API Keys tab.  Save the Write API Key that is shown there - this is what you need to enter on MySpool page when configuring your device as ThingSpeak API Key

    4. When you have created your channel and have its API Key ready, head back to myspool.com, click on My Devices and find your temperature sensor. Enter your Write API Key under ThingSpeak API Key

    5. Important:  if you changed threshold values, measurement intervals or other values on myspool.com, you need to have your device update its settings from myspool.com. This happens automatically when it sends a heartbeat to the cloud, usually once a day. To have these change take effect immediately, unplug it from A/C, wait for 5 seconds, then plug it back in.

     

    When you have sent a few data points to your channel,  they will be available for display on ThingSpeak:

     

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    I connected to the SAS network and entered my WiFi password.  Now I can not see it on my phone anymore. Why?

    The SAS network is visible only when your device does not know how to connect to your WiFi.  Once you specify that information, for security reasons the configuration part of your device is no longer displayed. If you want to use a different WiFi network, you will need to clear your device first. See the FAQ section for your device on how to move your device to another location for detailed instructions.

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    I added my email address to the device configuration but do not get email alerts, how do I fix that?

    We are using Amazon Cloud service to send email notifications.  This service requires that your request to receive such notifications is confirmed.  Look for an email with the subject "AWS Notification - Subscription Confirmation", open it and click on the link provided to confirm your subscription. It is a one-time action that is required for every new email address added.

    If you cannot find this email, look in your Spam and Trash folders.   You can always remove and then add an email address, a subscription confirmation request will be sent again.

    Note that this is a free service provided by MySpool to owners of our devices.

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