Frequently Asked Questions - General

MySpool devices come with support for one telephone number for text messages. This is the most reliable way to receive text messages. You can add more telephone numbers to receive SMS by using carrier gateways. They are less reliable but they provide a free service and MySpool developed interfaces for our users to take advantage of this service.

To have a text message alert sent to another telephone, use your carrier's Email-to-SMS gateway by adding one or more email addresses to be forwarded as text. For example, add  5551234567@vtext.com as an email address to receive a text message on a verizon cell phone number 5551234567. For a full list of such gateways please refer to the table below.  And be sure to test your entry before adding it to your device configuration:  send an email to `your phone`@`your gateway`.

Do not add '1' before your area code for US and Canadian carriers.

Note that some carriers prioritize these messages lower than standard text messages, so it may take longer for your message to go through. You can add up to 5 email addresses to your MySpool device configuration. To update your device configuration, login to myspool.com and click on MY DEVICES menu. Then click on Configure Device link for your device.

Cell Carrier Email-to-SMS gateway
Alaska Communications msg.acsalaska.com
AT&T Wireless txt.att.net
Bell Mobility txt.bell.ca
Bell MTS text.mts.net
Bluegrass Cellular sms.bluecell.com
Boost Mobile myboostmobile.com
Cellcom cellcom.quiktxt.com
Chatr pcs.rogers.com
Consumer Cellular (AT&T) mms.att.net
Consumer Cellular (T-Mobile) mailmymobile.net
Cricket mms.cricketwireless.net
C Spire cspire1.com
Digicel St. Lucia digitextlc.com
Eastlink Canada mms.eastlink.ca
Fido fido.ca
Freedom Mobile txt.freedommobile.ca
FreeUP Mobile txt.att.net
GCI mobile.gci.net
Good2Go Mobile txt.att.net
Google Fi msg.fi.google.com
Google Voice Not an actual carrier
GreatCall vtext.com
H2O Wireless txt.att.net
IV Cellular (Illinois Valley Cellular) ivctext.com
Koodo Mobile msg.koodomobile.com
Metro PCS mymetropcs.com
Mint Mobile tmomail.net
NET10 Determine NET10's carrier
Nex-Tech sms.nextechwireless.com
Page Plus vtext.com
PC Mobile mobiletxt.ca
Pioneer Cellular zsend.com
Pure TalkUSA txt.att.net
Republic Wireless text.republicwireless.com
Rogers Wireless pcs.rogers.com
SaskTel sms.sasktel.com
SIMPLE Mobile mmst5.tracfone.com
Solo Mobile txt.bell.ca.
Spectrum Mobile vtext.com
Sprint messaging.sprintpcs.com
Straight Talk Determine Straight Talk's carrier
STRATA Networks rinasms.com
Telus Mobility msg.telus.com
Ting (CDMA devices) message.ting.com
Ting (GSM devices) tmomail.net
T-Mobile tmomail.net
Tracfone Determine Tracfone's carrier
Twigby messaging.sprintpcs.com
Ultra Mobile mailmymobile.net
Union Wireless mms.unionwireless.com
US Cellular email.uscc.net
Verizon vtext.com
Viaero viaerosms.com
Virgin Mobile vmobl.com
Virgin Mobile Canada vmobile.ca
Xfinity Mobile vtext.com

 

If your cell carrier that is not listed, try entering your phone number at freecarrierlookup.com.

 

 

 

FAQ_Category: 

I already have one or more MySpool devices.  How do I add another one so that it shows up under My Devices?

First, login to myspool.com

Then follow SETUP INSTRUCTIONS with one change:  skip the step that instructs you to create an account. Refresh your browser window instead to make sure that your new device appears under My Devices.

It is that simple.

FAQ_Category: 

 

 

WiFi1. Activate your device:

  • CALLME Button: Press and hold the button for 2 seconds. 
  • GAS Alert: Plug it in.  Tap the SELF-TEST button TWICE.
  • MAILBOX Alert: Separate the sensor parts for 2 seconds by two inches or more. 
  • MAILBOX Alert Extended Range: plug your hub in an A/C outlet
  • WATER Alert: Plug it in. Dip the sensor pad in a cup of water for 30 seconds. Wipe it dry.

 

Open your phone, go to Settings, and choose Wi-Fi.  Under the CHOOSE A NETWORK tab you will see available networks. One of them will be your device. It will look like SASensor-000000 where "000000" is the unique device ID. In the example on the right it is shown as SASensor-308433. It may take up to 30 seconds for the SAS network to become visible on your phone or a laptop.

 

Info2. Select SASensor-000000. Once connection is established, which may take 10-15 seconds, it will open a browser window with WiFi Manager. Please note, in case you do not see the WiFi Manager page, you may need to open a browser window and type in an address: http://10.10.4.1. The window will look like this.

Tap on "Info" when the blue and white menu comes up.

 

MAC3. On the Info page you will see the MAC address of your device under Station MAC

 

FAQ_Category: 

These directions are written with screen shots taken off a laptop.  Please be aware that if you are doing this on a smart phone your screen will look different. The process flow is the same.

On the right side of the home screen on myspool.com, under User Login section,  click on the link Create new account.

 

After you click on that link, you will see a screen that look like this: 

 

Enter your email in two places, for user name and E-mail address. Then enter your Registration Code.   Read the Terms of Use and scroll down to the bottom of the page, check the box that says 'I agree with these terms' and click Create new account

 

You should then see a message that looks like this:

 

Check your email and find one from myspool.com  with the subject "Account details for your email address at MySpool.com." Click on the first link in that email:

 

When you click on the link in the registration email, you will see a screen that looks like this:

 

Click on the Log in button.  You will see a screen where you will need to enter your email address and a password, twice, as well as your Registration Code. It will look like this:

 

When you click Save,  you will see a page with a line that confirms account creation:

 

Click on the link under User Menu, My account to confirm, you will see your account information that looks like this:

 

Now you can click on MY DEVICES and configure your devices.

FAQ_Category: 

I added my email address to the device configuration but do not get email alerts, how do I fix that?

We are using Amazon Cloud service to send email notifications.  This service requires that your request to receive such notifications is confirmed.  Look for an email with the subject "AWS Notification - Subscription Confirmation", open it and click on the link provided to confirm your subscription. It is a one-time action that is required for every new email address added.

If you cannot find this email, look in your Spam and Trash folders.   You can always remove and then add an email address, a subscription confirmation request will be sent again.

Note that this is a free service provided by MySpool to owners of our devices.

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What is pushbullet and how do I set it up on my device?

Pushbullet is a third-party platform. Please be aware that we do not provide support for it.  If you want to setup pushbullet on your laptop, pc, or your phone, we will attempt to forward your event to pushbullet. Having said that, we think it is a great resource for push notifications and we make it available to use alongside email and SMS notifications. It is easy enough to configure and see if you find it useful.

To setup pushbullet notifications:

  1. Login to your pushbullet account
  2. Go to Settings to get your Access Token :   https://www.pushbullet.com/#settings
  3. If there is no Access Token visible, click on Create Access Token
  4. You will see 
     

Pushbullet Token
 

        5. Copy your Access Token and paste it into your Myspool.com device configuration.  Save it. You can now trigger your device and test your pushbullet notifications.

    Please note that Myspool limits the number of pushbullet notifications sent to one every 5 minutes. So you may need to wait for 5 minutes to get a second notification.

    FAQ_Category: 

    My WiFi network has changed (I received a new router, I moved, changed internet provider, etc.)    How do I re-connect my device?

    First of all, we always recommend that if it is at all possible, write down you network name and password and then rename your new router and re-use the password. It is much easier than re-programming and re-connecting all devices that use your WiFi network at home.

    If it is not an option, then follow the instructions described under 'How to move my device?':

    - Water Alert

    - Mailbox Alert

    - Gas Alert

    - CALLME button

     

    FAQ_Category: 

    A Temperature sensor can send data for display and analysis to a ThingSpeak Channel. How do you set it up?

    1. To setup a ThingSpeak channel, sign up for ThingSpeak first.  Then login and click on Channels.

    2. Create a new Channel by clicking on the New Channel button and entering relevant information. This is the minimum required:

    3. Click on Save Channel at the bottom of the page, then click on API Keys tab.  Save the Write API Key that is shown there - this is what you need to enter on MySpool page when configuring your device as ThingSpeak API Key

    4. When you have created your channel and have its API Key ready, head back to myspool.com, click on My Devices and find your temperature sensor. Enter your Write API Key under ThingSpeak API Key

    5. Important:  if you changed threshold values, measurement intervals or other values on myspool.com, you need to have your device update its settings from myspool.com. This happens automatically when it sends a heartbeat to the cloud, usually once a day. To have these change take effect immediately, unplug it from A/C, wait for 5 seconds, then plug it back in.

     

    When you have sent a few data points to your channel,  they will be available for display on ThingSpeak:

     

    FAQ_Category: 

    All MySpool devices are subject to notification throttling.  This is done for two reasons: one is to prevent flooding communications with unnecessary messages. And the second one is to save us some money: we have to pay for every text message!

    Each device is allotted 150 text messages per month. In case of repeating alerts within a certain interval, that interval will be increased. When the issue has been resolved, the alert interval will be reset back to the original 5 minutes.

    Here are the details on how the text interval is managed:

    • The first two messages are sent at 5 minute intervals

    • If there is an alert that comes within 5 minutes of the previous one, the alert interval is increased to 15 minutes

    • After that, if there is an alert that comes within 15 minutes of the previous one, the alert interval is increased to 30 minutes

    • After that, if there is an alert that comes within 30 minutes of the previous one, the alert interval is increased to 60 minutes

    • And the next alert that will indicate that no action has been taken will cause the alert interval to increase to 6 hours. It will stay there until the break between alerts is over 6 hours which will reset it back to 5 minutes.

    This will limit the number of messages sent when someone leaves a water alert in a cup of water for testing and leaves it there for a few days - as has been known to happen!

    There is one critical caveat to this formula:  we understand that an initial setup and testing period is important.  So this throttling takes effect 24 hours AFTER your device has been ADDED. This gives our users a day to configure and test their devices without imposing any throttling!

    FAQ_Category: 

    If you have a multi-sensor device, you will notice that sometimes only one sends a notification. This may be seen when using a Dual Water, Water and Temperature, or a Multi-Sensor DIY board. Is there a reason for that?

    There is a good reason for that. Each device checks sensors in a certain order. Water sensors have the highest priority so they are checked first. In the case of the Dual Water sensor scenario, sensor number one is checked  first. If there is an alert to be sent by that water sensor, it gets sent. Then the throttling kicks in:  every device will send no more than one alert per minute to the cloud.  From there it will be sent on as SMS, email or pushbullet. So regardles of what the other sensors are showing, their alerts will be delayed for up to one minute - and then sent only if the first water sensor is dry.

    So if your deployment scenario calls for two sensors of the Dual Water Alert to indicate critical water level notifications, it is recommended that Sensor Two is placed at a lower level than Sensor One.

    When using Water and Temperature sensors, be aware that a wet water sensor will send an alert and may cause the temperature sensor alert to be delayed until the water sensor is dry.

     

    FAQ_Category: 

    I connected to the SAS network and entered my WiFi password.  Now I can not see it on my phone anymore. Why?

    The SAS network is visible only when your device does not know how to connect to your WiFi.  Once you specify that information, for security reasons the configuration part of your device is no longer displayed. If you want to use a different WiFi network, you will need to clear your device first. See the FAQ section for your device on how to move your device to another location for detailed instructions.

    FAQ_Category: 

    I have an iPhone. How do I check my WiFi network strength and verify that MySpool devices can use it?

    Here is the procedure to setup AirPort Utility and check your network strength:

    1. Install https://apps.apple.com/us/app/airport-utility/id427276530
    2. Do not launch application yet
    3. Go to Settings -> AirPort Utility and enable "Wi-Fi Scanner"
    4. Go to your deployment location and launch AirPort Utility
    5. In the top right corner tap "Wi-Fi Scan"
    6. In the top right corner tap "Scan"
    7. Find your 2.4 GHz network in the list of networks and read the RSSI value. Your device will work with a network showing a value greater than -70dBm  

    Note:  if you have an android  phone, install "Wifi Signal Meter" app from the Play Store.  When it is installed, connect your phone to your 2.4GHz network, go to your deployment location and launch "Wifi Siignal Meter". You should see signal strength when the app starts.

    FAQ_Category: 

     

    Login to your account at myspool.com,  click on Configure Device and remove your email address from the first line Email address for notifications.  Scroll down and hit Save.

    Then click on Configure Device again and enter your email address again. Click Save.   

    Check your email, find one with subject AWS Notification - Subscription Confirmation, open it and click on the Confirm subscription link.

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