General

How to add a telephone number to receive free sms alerts?

 
To have a text message alert sent to a telephone, use your carrier's Email-to-SMS gateway by adding one or more email addresses to be forwarded as text. For example, add  5551234567@vtext.com as an email address to receive a text message on a verizon cell phone number 5551234567. For a full list of such gateways please refer to the table below.  And be sure to test your entry before adding it to your device configuration:  send an email to `your phone`@`your gateway`.

I unsubscribed from my email notifications, how do I subscribe again?

 

Login to your account at myspool.com,  click on Configure Device and remove your email address from the first line Email address for notifications.  Scroll down and hit Save.

Then click on Configure Device again and enter your email address again. Click Save.   

Check your email, find one with subject AWS Notification - Subscription Confirmation, open it and click on the Confirm subscription link.

My WiFi network has changed. How do I update my device?

First of all, we always recommend that if it is at all possible, write down you network name and password and then rename your new router and re-use the password. It is much easier than re-programming and re-connecting all devices that use your WiFi network at home.

If it is not an option, then follow the instructions described under 'How to move my device?':

- Water Alert

Why is the SAS network no longer visible under WiFi networks?

The SAS network is visible only when your device does not know how to connect to your WiFi.  Once you specify that information, for security reasons the configuration part of your device is no longer displayed. If you want to use a different WiFi network, you will need to clear your device first. See the FAQ section for your device on how to move your device to another location for detailed instructions.

Why am I not receiving email alerts?

We are using Amazon Cloud service to send email notifications.  This service requires that your request to receive such notifications is confirmed.  Look for an email with the subject "AWS Notification - Subscription Confirmation", open it and click on the link provided to confirm your subscription. It is a one-time action that is required for every new email address added.

If you cannot find this email, look in your Spam and Trash folders.   You can always remove and then add an email address, a subscription confirmation request will be sent again.

I expected to get two alerts from two sensors but only received one. Why?

There is a good reason for that. Each device checks sensors in a certain order. Water sensors have the highest priority so they are checked first. In the case of the Dual Water sensor scenario, sensor number one is checked  first. If there is an alert to be sent by that water sensor, it gets sent. Then the throttling kicks in:  every device will send no more than one alert per minute to the cloud.  From there it will be sent on as SMS, email or pushbullet.

Why am I not receiving text messages every 5 minutes?

All MySpool devices are subject to notification throttling.  This is done for two reasons: one is to prevent flooding communications with unnecessary messages. And the second one is to save us some money: we have to pay for every text message!

Each device is allotted 150 text messages per month. In case of repeating alerts within a certain interval, that interval will be increased. When the issue has been resolved, the alert interval will be reset back to the original 5 minutes.

Here are the details on how the text interval is managed:

How do I setup pushbullet notifications?

Pushbullet is a third-party platform. Please be aware that we do not provide support for it.  If you want to setup pushbullet on your laptop, pc, or your phone, we will attempt to forward your event to pushbullet. Having said that, we think it is a great resource for push notifications and we make it available to use alongside email and SMS notifications. It is easy enough to configure and see if you find it useful.

To setup pushbullet notifications: