Customer testimonials - Water Alert devices
July 16, 2021
After having a basement flood, an expensive cleaning/remodel, and a new ejector pump installed in our basement, we ordered this alert product in case the pump failed. Received this rinky-dink little plug and wire contraption, which looks like not much, and followed the simple instructions to set it up via wifi. The product looked so small and dumb I honestly didn’t expect it to work. Fast forward a few years… I forgot we even owned this alert. Last month though, a small puddle of water formed on the floor by the pump, and GUESS WHAT? This little contraption sent me about 50 alerts on my phone throughout the day (in other words, there was no way to miss seeing an alert). Excellent response, and now I gotta admit I’m a believer in this product! Luckily we were home and fixed the water leak ASAP. But had we been out of town, the alert would have allowed us to contact our neighbors or plumber for help.
March 23, 2021
We installed the MySpool Power Failure alert on our basement sump pump cable after we had it's dedicated circuit breaker trip allowing us to get water in our basement. We already had the MySpool Water Alert fortunately which gave us the alert when the sump overflowed. Adding the Power Alert will let us reset the breaker and avoid the water completely if there is a next time.
February 2, 2021
I have used it for over a year and it has done well. Woke me up at 2am when my sump pump wasn't working. The alert saved me from waking up to a flooded basement.
September 14, 2020
Wanted to thank you for a terrific product. Works well. Last month the sensor kept triggering in the middle of the night. I would inspect the AC unit and find no water.
Fast forward to this past week. Again it's going off like crazy. I wanted to ignore it but did not. I went and looked at unit this time and found a significant pool of water in the catch pan under the AC/Furnace. The condensate line was broken (likely was this way for years) and it finally failed 100% and filled the pan. The alert was persistent or I would have tried to ignore it! Saved me a lot of damage.
I did retest it after it was dried out and adjusted the sensitivity to be slightly less touchy. Seems to be working well again. Thanks for a product that actually does what it says.
April 16, 2020
BTW - your water alert device saved my basement from a flood last May! We had 20 inches of rain in a day and about two days later I got a water alert! We'd never had any water in our basement before but it started coming and the sump pump didn't work! So I was able to keep it dry manually with a shop vac until the plumber got there. I gave you rave reviews on Amazon for that!
January 20, 2020
This device was so simple to set up! Besides the device for me, I ended up purchasing one for a friend and two family members who all live in condos and have lived through water nightmares in the past. One device saved the day for my friend who experienced a sewer backup in her utility room a few days after the New Year. This device notified her immediately and she was able to stop the water from entering the main living area. Very happy with my purchase!
January 16, 2020
I picked this unit because it is the cheapest one that does not rely on batteries. The idea is to install it once and forget about it. So far so good. I did get two alerts due to condensation drops, but I moved it to another location and everything is working great now.
January 9, 2020
Great product - easy set up - I had a small leak at my tankless water heater that I did not realize I had and I was notified right away by text and email. A little peace of mind.
December 4, 2019
We had a water disaster in early 2019 that cost us thousands. I have 4 kids, so this financial impact was a hard one to take. If we had caught it sooner, things would have not escalated that way they did. After I finished remodeling and repairing the kitchen, I looked for water detection devices that did not require alot of extra cost. I found alot of devices, but all of them fell short in the area of cost, time to receive alerts, and required subscriptions. When I found the MySpool devices, I was skeptical, but decided to give it a try I bought one for the sinks, dishwasher, refrigerator ice maker, and clothes washer. The setup was simple, and is similar to the setup of most wireless "smart" devices. I tested them several times throughout the setup, and will get texts and emails almost immediately. I had to call the support desk 2 times do ask questions, and they were extremely responsive, even during off hours. The questions I asked could have been answered if I had just read a little more in the provided documentation, but they helped me anyway. Reading directions gets me every time. Overall, I have been extremely satisfied with the MySpool devices and the company as a whole.
November 25, 2019
I have three of these water sensors protecting our recently installed hardwood floors. One behind the refrigerator (ice maker), one in the laundry room under the washing machine, and one under the dishwasher/kitchen sink area. They were easy to set up and I had no trouble connecting to wifi. The devices have been checking-in on a regular basis and I am hoping to never get a water alert from any of them!
July 2, 2019
I purchased this alert sensor to avoid another flood caused by a failed sump pump. For anyone who’s pump gets a workout during rainy days, this is a must! If your pump fails and you aren’t home, this alert system will give you a chance to fix or replace your pump before it’s too late! Once the sensor gets a drop on it, you are sent an email and a text notifying you. Awesome!
June 17, 2019
This is the cheapest and best water alert device I could find, and it definitely meets my expectations. I have this installed down my my sump pump to send me an email and text if the pump fails. Every time I test it, I get a text within a minute of water touching the sensor.
May 3, 2019
Friend of mine, basement got flooded. They didn't have flood insurance to cover the damage. So I came across this thing I figured I'd give it a try. After I set it up for email I checked the email and it was there in 2 minutes or so. Then when I set up for text alerts I received a text in 28 seconds. I was impressed. And yes I did time it LOL. But I would definitely recommend this thing I've had it for a few months now and tested it a few times when I get a text and seconds that there's water detected.
April 19, 2019
Purchased because I've had issues with our condensate pump. Set up was quick and easy, took about 10 minutes. Once set up, tested the unit and it sent a text and an email to warn of water detected (dipped it in a glass of water) unplugged the unit and set it aside to install later, That night I received another text and email letting me know that the unit was not responding and may have lost power,(it was on the counter, unplugged) an extra boost of confidence in the unit. I installed this morning before work (about 10 min. to place and mount) and all set. Piece of mind is priceless.
March 19, 2019
Saved my basement. Worked as promised
February 6, 2019
I needed the Myspool Water Alert to monitor my air conditioning unit for a condensate leak.
It works exactly as described and I am very pleased with the unit.
Customer support is fast and excellent. I emailed asking if it is possible to get a TTL output so I could control a relay and within 5 hours had an answer including which pin to use. It now shuts off the compressor when it detects a leak.
I plan on buying more to monitor the washing machine and water heater.
January 25, 2019
I bought this for a second home to detect if water is in the basement. We do have a sump pump but sometimes it gets jammed so we wanted something to alert us if that occurred.
I did have a couple of minor bugs with the installation but the customer support was excellent and helped me install it in a matter of minutes.
I just recently had my first alert. Something I will caution people on when setting up the device: You have an option as to how frequently you want to receive email alerts. I didn't realize that it was set for 1 minute. So because I was unable to immediately go and dry the sensor, I received HUNDREDS of email alerts. I believe the maximum text alerts was 5 and that is acceptable, but you really need to pay attention to the email alerts. They do have options for less frequently, so I was able to change it to once every 24 hours.
Overall, I am very pleased with the alert system. I think it provides peace of mind, is affordable and the customer service is great.
September 22, 2018
I noticed water spots near my A/C drain and wondered how long ago that leak was. Got the Water Alert setup - it was pretty easy once you get the idea that you need both an account to direct messages and to configure the device itself to use your wifi. I used a mug with water to test it, got both email and text, that was excellent. Then I left the water sensor part on the floor and taped the box to the side of the furnace about a foot off the floor. I got an alert the very next day, my A/C drain was leaking on the side instead of going to the sump pump.
And there is a web page that was just added, it lets you see the status of your Water Alert, very convenient.
August 9, 2018
Latest in technology wifi based water sensor not depending on batteries you have to keep changing. Flexible alert system to match my needs. The sensor can be dried immediately versus pads that absorb water. Well thought out.
August 7, 2018
Bought 12 of these for my condo association after a water heater leak that went on for days caused a lot of damage to two of our units. One of the only water detectors that is wifi enabled and not battery powered, and did not require a hub (big pluses).