How to troubleshoot MAILBOX Alert Extended Range

If you stopped receiving notifications you need to troubleshoot your MALBOX Alert Extended Range. How is it done?

  • make sure the extender is plugged in, connected to your WiFi, and has green status on "My Devices" page
  • remove cover from the remote unit
  • remove 3xAAA batteries
  • unplug the sensor wire (1)
  • gently bend battery clips (2) towards each other as shown on the image below
  • push the main processor (3) with your thumb in the dirrection pointed by the arrow

 

Mailbox Alert ER

  • reinstall 3 new AAA
  • press the "Test" button (4) for 2 sec
  • check your email/phone for a notification

 

Mailbox Alert ER

  • put magnet and sensor next to each other
  • plug the sensor wire (1) back into connector on the main board
  • separate magnet and sensor for 2 sec
  • check your email/phone for a notification

 

Get back to us with the results of troubleshooting if required

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