Why am I not receiving text messages every 5 minutes?
All MySpool devices are subject to notification throttling. This is done for two reasons: one is to prevent flooding communications with unnecessary messages. And the second one is to save us some money: we have to pay for every text message!
Each device is allotted 300 text messages per month. In case of repeating alerts within a certain interval, that interval will be increased. When the issue has been resolved, the alert interval will be reset back to the original 5 minutes.
Here are the details on how the text interval is managed:
The first two messages are sent at 5 minute intervals
If there is an alert that comes within 5 minutes of the previous one, the alert interval is increased to 15 minutes
After that, if there is an alert that comes within 15 minutes of the previous one, the alert interval is increased to 30 minutes
After that, if there is an alert that comes within 30 minutes of the previous one, the alert interval is increased to 60 minutes
And the next alert that will indicate that no action has been taken will cause the alert interval to increase to 6 hours. It will stay there until the break between alerts is over 6 hours which will reset it back to 5 minutes.
This will limit the number of messages sent when someone leaves a water alert in a cup of water for testing and leaves it there for a few days - as has been known to happen!
There is one critical caveat to this formula: we understand that an initial setup and testing period is important. So this throttling takes effect 24 hours AFTER your device has been ADDED. This gives our users a day to configure and test their devices without imposing any throttling!