How to configure and install the MAILBOX Alert, External mount?


You are holding the MAILBOX Alert in your hands. How do you configure it and install it?


Please CONFIGURE your MAILBOX Alert before you install it. You will need access to internet and your WiFi router's ID and password. Once it has been configured, you can take your MAILBOX Alert outside and INSTALL it.


Your new MAILBOX Alert needs to connect to the internet to send its notifications. They will then be forwarded as emails and as text messages to your phone. In order to do that it needs to know which WiFi network to use for communications. Before that, your MAILBOX Alert must be configured with an email and a phone number to send notifications. 

The MAILBOX Alert is shipped with batteries installed and the door sensor parts attached. When the sensor parts are separated, the device inside is turned on. If it has been configured already to use your WiFi, it will send an alert and turn itself off.  If the MAILBOX Alert has not been configured yet, it will enter into a configuration mode so that you can setup your WiFi. In configuration mode the MAILBOX Alert will shut itself off after 5 minutes to save batteries. If you haven't completed your configuration, re-attach the sensor parts for a second. You can then separate them again which will turn the device back on.

Please note: we recommend that configuration steps are completed in this order. Note also that some pages on this site are only available to registered owners.

1. Create your account. Be aware that your account is not created until you have received an email from us and confirmed it by clicking on the provided link. Do not proceed to the next step until you have received that email and confirmed your account. Your account is usually setup in a few minutes once your Invitation Code is validated. The code can be found on the card included in the package. Please contact us if you are unable to locate it.

2. Determine your device ID.  Write it down for use in next step.

3. Register your MAILBOX Alert as your device. Use device ID from step 2. 

4. Configure your MAILBOX Alert to send you notifications via email, text message, or both.

5. Setup your MAILBOX Alert to use your WiFi. This procedure is described here

You can  change your device settings at any time. When steps 1-5 have been completed, you can install your Mailbox Alert:



The installation of MAILBOX Alert that is described here assumes that your mailbox is mounted on a wooden post. Please adapt to your individual circumstances.  

The weatherproof plastic box which contains the MAILBOX Alert is mounted outside the mailbox, on a post. And the door sensor is installed inside, with magnet on the door and the sensor with wires inside the box.  


Step 1. Use two wood screws included and mount the weatherproof box on a post outside. 


Step 2. Attach the sensor part with wires to the inside of the mailbox: peel off the cover of the sticky tape and position the sensor with the wires facing inside the mailbox. (Note: if you need to thread the wires from inside the box or just trim them, you can cut them as needed and use the included wire nuts to reconnect the cut wires.)  Then attach the remaining door sensor part to the door so that the two parts of the sensor get very close to each other when the mailbox is closed:



Step 3. You may also want to cover door sensor inside the mailbox with duct tape to make sure the wires or the sensor do not get snagged on anything, as shown here:


To test, please close the mailbox door and wait for 4 minutes for the MAILBOX Alert to reset and enter battery-saving mode. Then open the lid for a few seconds and close it. You should get an email and a text message show up on your phone in less than a minute.

Open the lid again to test your MAILBOX Alert.  Please remember that the portal limits the number of text messages sent to one every 5 minutes. So you may need to wait for 5 minutes to get a second text message. Your mail messages have no such restrictions.