Frequently Asked Questions - CALLME Button

 

You are holding the CALLME Button in your hands. How do you configure it to use your WiFi router?

 

Your new CALLME button needs to connect to the internet to send its alerts. They will then be forwarded as emails and as text messages to your phone. In order to do that it needs to know which WiFi network to use for communications. Before that, your CALLME button must be configured with an email and phone number to send notifications. 

Please note: we recommend that configuration steps are completed in this order. Note also that some pages on this site are only available to registered owners.

1. Create your account. Be aware that your account is not created until you have received an email from us and confirmed it by clicking on the provided link.

2. Register your CALLME button as your device. You will need to know the ID of the Button. That ID is usually on the sticker attached to the base, it is a 6 to 9 digit number. Alternatively, you can find your CALLME button ID using instructions in Step 2 below.

3. Configure your CALLME button to send you notifications via email, text message, or both.

4. Setup your CALLME button to use your WiFi. This procedure is described below.

You can  change your device settings at any time.

To begin configuring your button, you will need to know the WiFi network name and its password.

 

How to setup your CALLME button to use your WiFi

 

  1. Press the CALLME button. You should see a faint blue light indicating it is ready to be setup.


     

  2. Step 1Open your phone, go to Settings, and choose Wi-Fi.  Under the CHOOSE A NETWORK tab you will see available networks. One of them will be the CALLME button. It will look like SASensor-000000 where "000000" is the unique button ID. In the example below it is shown as SASensor-2336877

     

     

  3. Step 2Select SASensor-233687. Once connection is established, which may take 10-15 seconds, it will open a browser window with configuration settings.  Please note, in case you do not see the configuration page, you may need to open a browser window and type in an address: http://10.10.4.1.  The window will look like this:

     

     

  4. Step 3When you select Configure WiFI, you should see the configuration window:

     

     

  5. Select the WiFi router and enter it’s password. Make sure no trailing spaces are added. Type in Button for Sensor type and mark it as Standalone.  If you do not want the LED to light up when confirming the button press, you can leave the Use LED unchecked.

     

     

  6. Select Save, and return the phone to it’s old WiFI network, we are done with CALLME Button configuration!

  7. Test your device: press the CALLME button. You should see 3 blinks when your signla has been sent. Please remember that the portal limits the number of text messages sent to one every 5 minutes. So you may need to wait for 5 minutes to get a second text message. Your mail messages have no such restrictions.


 

Note 1:  when your CALLME button is being configured, i.e. it is waiting for you to enter WiFi  credentials, a steady blue light can be seen. Once configuration has been completed and your CALLME button is unable to validate it's registration, a blinking blue light is seen for 10 seconds. In this case please  create your account and  register your device

Note 2:  when the CALLME button is configured with a new phone number, the first time it is pressed is used for validation. Please press it again after 5 minutes to receive your first text message as a test.

 

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If you need to move the CALLME button to another location or simply need to re-configure it to use another WiFi router, there are two approaches. The simplest one is if you have an already configured and connected CALLME button. In this case, you can prepare it for the move using change configuration: click on the  Move Device checkbox which will instruct the button to clear its WiFi configuration the next time it is pressed.  After pressing it, verify that the configuration has been cleared: when the configuration is cleared, a small blue led inside the button will light up. It indicates that the CALLME button is now ready to be configured, just like it was when you first received it.

If your button is not connected or is misconfigured, you will need to remove the battery cover first. When it has been removed, you will see the reset hole - marked with the red arrow in the image below.

Button

 

Insert a paper clip in the reset hole and press it gently until you feel a click.

Button reset

While holding the paper clip in the depressed position, push the top of the CALLME button and hold it for a few seconds. When the configuration is cleared, a small blue led inside the button will light up. It indicates that the CALLME button is now ready to be configured, just like it was when you first received it. Please follow the configuration steps to specify its new WiFi as you have done before.  As a reminder, the procedure is described here.

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 If you need to move the CALLME button to another location or simply need to re-configure it to use another WiFi router, there are two approaches. The simplest one is if you have an already configured and connected CALLME button. In this case, you can prepare it for the move using change configuration: click on the  Move Device checkbox which will instruct the button to clear its WiFi configuration the next time it is pressed.  

If your button is not connected or misconfigured, you will need to open it up first. Remove the four small screws from the base using a small phillips screwdriver. You will see the processor chip and a few switches. One is the main button switch marked with the black arrow. And the other is the CLEAR switch marked with the white arrow.

Button

 

You will need to press both of them at the same time. When the button clears its configuration, a small blue led will light up on the processor board. It indicates that the CALLME button is now ready to be configured, just like it was when you first received it.  You can now  put the cover back on, fasten it with the four screws previously removed, and move the button to the new location. Once there, please follow the configuration steps to specify its new WiFi as you have done before.  As a reminder, the procedure is described here.

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The CALLME button uses proprietory circuitry to miminize battery use. It only uses it's batteries when communicating with the cloud server and confirming that the alert had been sent. The three quick blinks of the LED are that confirmation.  Based on our calculations, using the button a few times a day will not require new batteries for well over a year.

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