Frequently Asked Questions

You are holding the CALLME Button in your hands. How do you configure it to use your WiFi router?

Your new CALLME button needs to connect to the internet to send its alerts. They will then be forwarded as emails and as text messages to your phone. In order to do that it needs to know which WiFi network to use for communications. Before that, your CALLME button must be configured with an email and phone number to send notifications. 

Please note: we recommend that configuration steps are completed in this order. Note also that some pages on this site are only available to registered owners.

1. Create your account. Be aware that your account is not created until you have received an email from us and confirmed it by clicking on the provided link.

2. Register your CALLME button as your device. You will need to know the ID of the Button. That ID is usually on the sticker attached to the base, it is a 6 to 9 digit number. Alternatively, you can find your CALLME button ID using instructions in Step 2 below.

3. Configure your CALLME button to send you notifications via email, text message, or both.

4. Setup your CALLME button to use your WiFi. This procedure is described below.

You can  change your device settings at any time.

To begin configuring your button, you will need to know the WiFi network name and its password.

 

How to setup your CALLME button to use your WiFi

 

  1. Press the CALLME button. You should see a faint blue light indicating it is ready to be setup.


     

  2. Step 1Open your phone, go to Settings, and choose Wi-Fi.  Under the CHOOSE A NETWORK tab you will see available networks. One of them will be the CALLME button. It will look like SASensor-000000 where "000000" is the unique button ID. In the example below it is shown as SASensor-2336877

     

     

  3. Step 2Select SASensor-233687. Once connection is established, which may take 10-15 seconds, it will open a browser window with configuration settings.  Please note, in case you do not see the configuration page, you may need to open a browser window and type in an address: http://10.10.4.1.  The window will look like this:

     

     

  4. Step 3When you select Configure WiFI, you should see the configuration window:

     

     

  5. Select the WiFi router and enter it’s password. Make sure no trailing spaces are added. Type in Button for Sensor type and mark it as Standalone.  If you do not want the LED to light up when confirming the button press, you can leave the Use LED unchecked.

     

     

  6. Select Save, and return the phone to it’s old WiFI network, we are done with CALLME Button configuration!

  7. Test your device: press the CALLME button. You should see 3 blinks when your signla has been sent. Please remember that the portal limits the number of text messages sent to one every 5 minutes. So you may need to wait for 5 minutes to get a second text message. Your mail messages have no such restrictions.


 

Note 1:  when your CALLME button is being configured, i.e. it is waiting for you to enter WiFi  credentials, a steady blue light can be seen. Once configuration has been completed and your CALLME button is unable to validate it's registration, a blinking blue light is seen for 10 seconds. In this case please  create your account and  register your device

Note 2:  when the CALLME button is configured with a new phone number, the first time it is pressed is used for validation. Please press it again after 5 minutes to receive your first text message as a test.

 

 

You are holding the MAILBOX Alert in your hands. How do you configure it and install it?

 

Please CONFIGURE your MAILBOX Alert before you install it. You will need access to internet and your WiFi router's ID and password. Once it has been configured, you can take your MAILBOX Alert outside and INSTALL it.

How to CONFIGURE MAILBOX Alert

Your new MAILBOX Alert needs to connect to the internet to send its notifications. They will then be forwarded as emails and as text messages to your phone. In order to do that it needs to know which WiFi network to use for communications. Before that, your MAILBOX Alert must be configured with an email and a phone number to send notifications. 

The MAILBOX Alert is shipped with batteries installed and the door sensor parts attached. When the sensor parts are separated, the device inside is turned on. If it has been configured already to use your WiFi, it will send an alert and turn itself off.  If the MAILBOX Alert has not been configured yet, it will enter into a configuration mode so that you can setup your WiFi. In configuration mode the MAILBOX Alert will shut itself off after 5 minutes to save batteries. If you haven't completed your configuration, re-attach the sensor parts for a second. You can then separate them again which will turn the device back on.

Please note: we recommend that configuration steps are completed in this order. Note also that some pages on this site are only available to registered owners.

1. Create your account. Be aware that your account is not created until you have received an email from us and confirmed it by clicking on the provided link. Do not proceed to the next step until you have received that email and confirmed your account. Your account is usually setup in a few minutes once your Invitation Code is validated. The code can be found on the card included in the package. Please contact us if you are unable to locate it.

2. Determine your device ID.  Write it down for use in next step.

3. Register your MAILBOX Alert as your device. Use device ID from step 2. 

4. Configure your MAILBOX Alert to send you notifications via email, text message, or both.

5. Setup your MAILBOX Alert to use your WiFi. This procedure is described here

You can  change your device settings at any time. When steps 1-5 have been completed, you can install your Mailbox Alert:

 

How to INSTALL MAILBOX Alert

The installation of MAILBOX Alert that is described here assumes that your mailbox is mounted on a wooden post. Please adapt to your individual circumstances.  

The weatherproof plastic box which contains the MAILBOX Alert is mounted outside the mailbox, on a post. And the door sensor is installed inside, with magnet on the door and the sensor with wires inside the box.  

 

Step 1. Use two wood screws included and mount the weatherproof box on a post outside. 

 

Step 2. Attach the sensor part with wires to the inside of the mailbox: peel off the cover of the sticky tape and position the sensor with the wires facing inside the mailbox. (Note: if you need to thread the wires from inside the box or just trim them, you can cut them as needed and use the included wire nuts to reconnect the cut wires.)  Then attach the remaining door sensor part to the door so that the two parts of the sensor get very close to each other when the mailbox is closed:

   

 

Step 3. You may also want to cover door sensor inside the mailbox with duct tape to make sure the wires or the sensor do not get snagged on anything, as shown here:

 

To test, please close the mailbox door and wait for 4 minutes for the MAILBOX Alert to reset and enter battery-saving mode. Then open the lid for a few seconds and close it. You should get an email and a text message show up on your phone in less than a minute.

Open the lid again to test your MAILBOX Alert.  Please remember that the portal limits the number of text messages sent to one every 5 minutes. So you may need to wait for 5 minutes to get a second text message. Your mail messages have no such restrictions.

 

You are holding the Internal MAILBOX Alert in your hands. How do you configure it and install it?

Please CONFIGURE your MAILBOX Alert before you install it. You will need access to internet and your WiFi router's ID and password. Once it has been configured, you can take your MAILBOX Alert outside and INSTALL it.

How to configure MAILBOX Alert

Your new MAILBOX Alert needs to connect to the internet to send its notifications. They will then be forwarded as emails and as text messages to your phone. In order to do that it needs to know which WiFi network to use for communications. Before that, your MAILBOX Alert must be configured with an email and phone number to send notifications. 

Be aware that the sensor in the Internal Mailbox Alert is located inside the enclosure. It is marked with a white strip. The second part of the sensor, the magnet, has a matching white strip. The two white strips should be almost touching when the mailbox door is closed.

The MAILBOX Alert is shipped with batteries installed and the sensor parts attached. When the sensor parts are separated, the device inside is turned on. If it has been configured already to use your WiFi, it will send an alert and turn itself off.  If the MAILBOX Alert has not been configured yet, it will enter into a configuration mode so that you can setup your WiFi. In configuration mode the MAILBOX Alert will shut itself off after 5 minutes to save batteries. If you haven't completed your configuration, re-attach the sensor parts for a second. You can then separate them again which will turn the device back on.

Please note: we recommend that configuration steps are completed in this order. Note also that some pages on this site are only available to registered owners.

1. Create your account. Be aware that your account is not created until you have received an email from us and confirmed it by clicking on the provided link. Do not proceed to next step until you have received that email and confirmed your account. Your account is usually setup in a few minutes once your Invitation Code is validated. The code can be found on the card included in the package. Please contact us if you are unable to locate it.

2. Determine your device ID.  Write it down for use in next step.

3. Register your MAILBOX Alert as your device. Use device ID from step 2. 

4. Configure your MAILBOX Alert to send you notifications via email, text message, or both.

5. Setup your MAILBOX Alert to use your WiFi. This procedure is described here

You can  change your device settings at any time.  When steps 1-5 have been completed, you can install your Mailbox Alert:

 

How to install the Internal MAILBOX Alert

Place the Internal MAILBOX Alert inside the mailbox and attach the magnet to the mailbox door.  Align white strips on the magnet with those on Mailbox Alert and position them so that they are close to each other when the door is closed. We recommend using a masking or a scotch tape to hold both the Mailbox Alert and the magnet in place temporarily.  Both may need to be moved up, down or forward to align them better.

Tape the magnet to the door first. Then tape the Mailbox Alert to the side of the mailbox with tape, with the white strip facing out toward the magnet. Align the two white strips, the one on the magnet with the one on the Mailbox Alert. The magnet can be rotated if needed, as long as the two white strips are parallel. And the Mailbox Alert may need to be moved up, down or forward to line it up with the door magnet as closely as possible to maximize battery life and improve performance.

Mailbox alert installation

 

To test, close the mailbox door and wait for 4 minutes for the MAILBOX Alert to reset and enter battery-saving mode. Then open the lid for a few seconds and close it. An email and a text message will be sent to your phone in less than a minute.

Open the lid again to test your MAILBOX Alert.  Please remember that the portal limits the number of text messages sent to one every 5 minutes, so you may need to wait for 5 minutes to get a second text message. Your e-mail messages have no such restrictions and will be sent with every alert received.

When done testing attach both the Mailbox Alert and the magnet permanently with the sticky tape. 

 

 

Your device is registered with MySpool.com.  You have chosen the message it will send, the time when it will be active, and the time zone. What remains is to get your device connected to the internet to send notifications. They will then be forwarded as emails and as text messages to your phone. To begin configuring your MAILBOX Alert, you will need to know your WiFi network name and its password.

Note that the sensor in the Internal Mailbox Alert is located inside the enclosure. It is marked with a white strip. The second part of the sensor, a magnet, has a matching white strip. The two white strips should be almost touching when the mailbox door is closed. Instructions below apply to both models.

 

  1. Make sure that the two sensor parts have been attached for at least 5 minutes before you start to configure your WiFi. Separate the door sensor parts for 2 seconds. The magnet part must be at least an inch away from the switch part. This will turn on the MAILBOX Alert and start a 5 minute timer during which you will need to complete the setup.  To reset and start again, simply make sure that the door sensor parts are together for 5 minutes.  Then start at the beginning of this step.


     

  2. Step 1Open your phone, go to Settings, and choose Wi-Fi.  Under the CHOOSE A NETWORK tab you will see available networks. One of them will be the MAILBOX Alert. It will look like SASensor-000000 where "000000" is the unique device ID. In the example on the right it is shown as SASensor-2336877

     


     

  3. Step 2Select SASensor-000000. Once connection is established, which may take 10-15 seconds, it will open a browser window with WiFi Manager. Please note, in case you do not see the WiFi Manager page, you may need to open a browser window and type in an address: http://10.10.4.1.  The window will look like this:

    See Note 2 below if you are having problems with this step.

     


     

  4. Step 3 When you select Configure WiFI, you should see the configuration window:

     


     

  5. Select your WiFi router and enter its password. Please note that some phones will CAPITALIZE the first letter. Make sure your password is entered correctly!


     

  6. Select Save, and return the phone to its old WiFI network. Make sure that you see "Credentials Saved" on your phone. Otherwise you may need to perform this configuration process again.

  7. To test your device separate the door sensor parts for 2 seconds. Once you have registered your MAILBOX Alert, you should get an email and a text message. Please remember that the portal limits the number of text messages sent to one every 5 minutes. So you may need to wait for 5 minutes to get a second text message. Your mail messages have no such restrictions.


 

Note 1:  when a MAILBOX Alert is configured with a new phone number, the first alert is used for validation. Send another alert after 5 minutes to receive your first text message as a test.

Note 2: if you can connect to the SAS network but do not see the WiFi Manager configuration menu, you may need to open a web page at http://10.10.4.1.  If that page does not open, disconnect from SAS network by going back to Settings and selecting your Home WiFi network. Wait for 5 seconds and re-connect to SAS network. Sometimes it helps to go back to Settings, then click on WiFi again to re-connect.

You may also need to go back to Settings, and connect to your Home WiFi in case you are unable to establish connection with SAS network. This will force your phone  to drop the connection and establish a new one. Then connect to SAS network and proceed with WiFi configuration.

The CALLME button uses proprietory circuitry to miminize battery use. It only uses it's batteries when communicating with the cloud server and confirming that the alert had been sent. The three quick blinks of the LED are that confirmation.  Based on our calculations, using the button a few times a day will not require new batteries for well over a year.

 If you need to move the CALLME button to another location or simply need to re-configure it to use another WiFi router, there are two approaches. The simplest one is if you have an already configured and connected CALLME button. In this case, you can prepare it for the move using change configuration: click on the  Move Device checkbox which will instruct the button to clear its WiFi configuration the next time it is pressed.  

If your button is not connected or misconfigured, you will need to open it up first. Remove the four small screws from the base using a small phillips screwdriver. You will see the processor chip and a few switches. One is the main button switch marked with the black arrow. And the other is the CLEAR switch marked with the white arrow.

Button

 

You will need to press both of them at the same time. When the button clears its configuration, a small blue led will light up on the processor board. It indicates that the CALLME button is now ready to be configured, just like it was when you first received it.  You can now  put the cover back on, fasten it with the four screws previously removed, and move the button to the new location. Once there, please follow the configuration steps to specify its new WiFi as you have done before.  As a reminder, the procedure is described here.

 

You need to know your Device ID to register it. How do you determine it?

[ Short answer for brand new device:  separate the sensor parts for 2 seconds. Open WiFi settings on your phone. Your device id is the nnnnn number of the SASensor-nnnnn network. ]

To detemine your device id, it needs to be placed in configuration mode. A brand new device will enter this mode when activated, either by pressing the Sensor button on the circuit board or by briefly separating sensor parts. (Note: a device will also enter configuration mode when cleared: press and hold the clear button and separate the sensor parts briefly, i.e. for a full second).

 

  1. Separate the sensor parts for 2 seconds. The magnet part must be at least an inch away from the switch part - that's the one with the wires connected to screws if your model is an externally mounted one. This will turn on the MAILBOX Alert and start a 5 minute timer for configuration portal.  To reset and start again, simply make sure that the door sensor parts are together for 5 minutes. Then start at the beginning of this step. To skip the 5 minute wait for the restart, you can just press the reset switch on the circuit board as soon as sensor parts are close together again.


     

  2. Step 1Open your phone, go to Settings, and choose Wi-Fi.  Under the CHOOSE A NETWORK tab you will see available networks. One of them will be the MAILBOX Alert. It will look like SASensor-000000 where "000000" is the unique Device ID. In the example on the right it is shown as SASensor-2336877.    The Device ID is 2336877.

     


If you need to move the MAILBOX Alert to another location or simply need to re-configure it to use another WiFi router, there are two approaches. The simplest one is if you have an already configured and connected MAILBOX Alert. In this case, you can prepare it for the move using change configuration: click on the  Move Device checkbox which will instruct the device to clear its WiFi configuration the next time it is pressed.  Then open and close your mailbox.  

To make sure that the MAILBOX Alert is ready to be re-configured, proceed to Step 2 of How to configure mailbox alert to use your wifi to verify that SASensor-XXXXXXX is among the wireless networks available.

CAUTION: Do not save your configuration until you are sure that this is the WiFi router that you intend to use.


If you are unable to use the portal, then use a Phillips screwdriver and remove the four screws holding the weatherproof MAILBOX Alert box together. Inside, on a small circuit assembly, you will see a pushbutton labeled Clear. This button needs to be depressed when the Alert activates to wipe WiFi configuration.  Make sure the door sensor parts are attached and there is no blue light on the circuit inside. If the blue light is on, wait for 5 minutes for the circuit to shut itself  off.

Press and hold the Clear button and separate the door sensor parts. If you see a blue led light up, you are ready to reconfigure the MAILBOX Alert when you get to your new location. Otherwise attach door sensor parts together (or close the mailbox door) and try again.

 

The Internal Mailbox Alert is mounted inside my mailbox. What is the procedure for replacing the batteries when the remaing charge falls below 20%?

1. Use a flat screwdriver to pry off the entire device using the two slots next to the lid which is attached to the side of the mailbox.

2. Replace the batteries.

3. Pop the device back in.