Troubleshooting Guide

 

Troubleshooting Guide

 

Symptom Cause Solution
Unable to determine Device ID Batteries popped out in transit Open the device and reset batteries.  Sometimes tin leads need to be bent inwards a little for better contact.
Unable to determine Device ID Device is already configured with WiFi network. It is sending an alert when activated and shuts down, as designed. If the network is incorrect, CLEAR it and reconfigure WiFi. See directions how to MOVE device to CLEAR it.
Cannot connect to SAS-xxxx network even though I can see it Some smart phones, such as Samsung, are known to have issues.  Please use another device such as a laptop or a tablet to configure your device.
Cannot confire Device with my WiFi network MySpool devices work only with 2.4GHz network Make sure you are connecting to 2.4Ghz network
Device worked at home, does not work when installed Batteries popped out in transit Open the device and reset batteries.  Sometimes tin leads need to be bent inwards a little for better contact.
Device worked at home, does not work when installed Weak WiFi network To check the level of WiFi signal you can install a free Wifi Analyzer App on your phone such as Dr. Wifi.  If your signal level is below -80 dbm you may need to install a Wi-Fi Range Extender 
Pushbullet notifications stopped working Pushbullet may become inactive if users do not login Re-start your pushbullet client on a desktop or phone and check Notifications
Device Stopped working after weeks/months WiFi router issues

Reset router. Sometimes a simple power down/power up cycle will do.

Note: we do not recommend making any changes in the 'Configure Device' area  until the problem has been resolved.